1. How do I place an order?
Browse our products, add your favorite items to your cart, proceed to checkout, enter your shipping details, complete the payment, and place your order. You will receive an order confirmation once your payment is successful.
2. What payment methods do you accept?
We accept secure online payments through the payment methods available at checkout, including UPI, debit cards, credit cards, net banking, and other supported payment options.
3. Do you offer Cash on Delivery (COD)?
No. We do not offer Cash on Delivery (COD). All orders must be prepaid before they are processed and shipped.
4. How long will it take to receive my order?
Delivery times vary depending on your location. Once your order is shipped, you will receive tracking details to monitor your shipment.
5. How can I track my order?
Once your order has been dispatched, we will send you the tracking details via email, SMS, or WhatsApp (where applicable).
6. Can I cancel my order?
Yes, but only before your order is prepared for dispatch. Once an order has been packed, is ready for dispatch, or has already been dispatched, it cannot be cancelled.
7. Can I return or exchange my order?
Returns and exchanges are accepted only for:
- Damaged products.
- Incorrect products.
- Products with manufacturing defects.
The product must be unused, in its original condition, and meet the eligibility requirements outlined in our Return, Refund & Exchange Policy.
8. Do I need an unboxing video?
Yes. A clear, continuous live unboxing video is mandatory for any claim related to a damaged, defective, missing, or incorrect product.
The video should:
- Start before opening the package.
- Clearly show the sealed parcel and shipping label.
- Record the entire unboxing without any cuts or edits.
- Clearly show the issue with the product.
Claims submitted without the required unboxing video may not be eligible for return, exchange, or refund.
9. When will I receive my refund?
Once your return has been received, inspected, and approved, refunds are processed to the original payment method.
Refunds typically take 15 to 25 business days, depending on your bank or payment provider.
10. What if I receive the wrong or damaged product?
Please contact our customer support within 48 hours of delivery and provide:
- Your Order Number.
- A clear live unboxing video.
- Photos of the product if requested.
Our team will review your request and assist you accordingly.
11. Will my return be inspected?
Yes. Every returned product undergoes a quality inspection. Returns, exchanges, or refunds may be declined if the product shows signs of use, damage caused after delivery, tampering, alteration, or misuse.
12. Can I change my shipping address after placing an order?
If your order has not yet been prepared for dispatch, please contact us immediately. While we will try to accommodate your request, address changes cannot be guaranteed once order processing has begun.
13. What should I do if my payment fails?
If your payment fails but the amount has been debited from your account, please contact your bank or payment provider first. If the issue persists, contact our customer support with your payment details, and we will be happy to assist you.
14. How can I contact customer support?
You can reach us through email at support@yourstore.com or by Phone / WhatsApp at Your Contact Number. Our customer support team will be happy to assist you during business hours.
15. Are my payment details secure?
Yes. All online payments are processed through secure payment gateway providers. We do not store your complete card or banking details on our servers.
