Return, Refund & Exchange Policy

Last Updated: July 7, 2026

Thank you for shopping with SOCHIC. We strive to provide high-quality products and ensure customer satisfaction. Please read our Return, Refund & Exchange Policy carefully before placing an order.

1. Return & Exchange Eligibility

We accept returns or exchanges only under the following circumstances:

  • You receive a damaged product.
  • You receive the wrong product.
  • You receive a product with a manufacturing defect.

To be eligible for a return or exchange:

  • The request must be made within 48 hours of delivery.
  • The product must be unused, unworn, unwashed, and in its original condition.
  • All original tags, packaging, accessories, and invoices must be included.
  • The product must pass our quality inspection after it is received.

2. Mandatory Unboxing Video

To process any return, exchange, or refund request due to a damaged, defective, missing, or incorrect product, a single, continuous, clear live unboxing video is mandatory.

The video must:

  • Begin before the shipping package is opened.
  • Clearly show the sealed package and shipping label.
  • Record the entire unboxing without any cuts, pauses, or edits.
  • Clearly display the product and the issue being reported.

Requests submitted without a clear and continuous unboxing video may be declined.

3. Products Not Eligible for Return or Exchange

Returns or exchanges will not be accepted if:

  • The product has been used, worn, washed, altered, or damaged after delivery.
  • Original tags or packaging are missing.
  • The return request is made after the applicable return period.
  • The product was damaged due to improper handling or misuse by the customer.
  • The product fails our quality inspection upon receipt.

We reserve the right to reject any return or exchange request if our inspection indicates that the product has been used, altered, tampered with, replaced, or otherwise misused.

4. Refund Policy

Refunds are issued only when:

  • A damaged or defective product is verified by our inspection team.
  • The wrong product was delivered and a replacement is not available.
  • The order is cancelled by us before shipment.

Approved refunds will be processed to the original payment method.

Refund processing typically takes 15 to 25 business days after the returned product has been received, inspected, and the refund has been approved. The exact time may vary depending on your bank or payment provider.

5. Exchange Policy

Eligible products may be exchanged only after our team verifies the issue and approves the request.

Replacement products are subject to stock availability. If the requested replacement is unavailable, a refund may be issued in accordance with this policy.

6. Return Shipping

If the return is approved because of a damaged, defective, or incorrect product, we will provide instructions regarding the return process.

Please do not return any product without prior approval from our customer support team.

7. Inspection & Final Decision

All returned products undergo a quality inspection upon receipt.

Our decision regarding the acceptance or rejection of a return, exchange, or refund request after inspection shall be final.

8. Contact Us

To request a return, exchange, or refund, please contact us with:

  • Your order number.
  • A clear live unboxing video.
  • Photos of the product (if requested).
  • A brief description of the issue.