At SOCHIC (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website or make a purchase from us.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Personal Information
- Full name
- Email address
- Mobile number
- Shipping and billing address
- Payment information (processed securely through our payment service providers; we do not store your complete card or banking details)
Order Information
- Products purchased
- Order history
- Payment status
- Delivery details
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Website usage data
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Verify payments and prevent fraud.
- Deliver products to your shipping address.
- Provide customer support.
- Send order confirmations, shipping updates, and service-related communications.
- Improve our website, products, and services.
- Comply with applicable legal and regulatory obligations.
If you choose to subscribe, we may also send promotional emails, newsletters, or special offers. You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us.
3. Payment Information
All payments are processed through secure third-party payment gateways. We do not store your debit card, credit card, UPI PIN, CVV, net banking credentials, or other sensitive payment information on our servers.
4. Cookies
Our website may use cookies and similar technologies to:
- Remember your preferences.
- Improve website functionality.
- Analyze website traffic and performance.
- Enhance your shopping experience.
You can control or disable cookies through your browser settings, although some website features may not function properly if cookies are disabled.
5. Sharing of Information
We do not sell, rent, or trade your personal information. We may share your information only with:
- Payment gateway providers.
- Courier and logistics partners for order delivery.
- Technology and website service providers.
- Government authorities or law enforcement agencies where required by applicable law.
These parties receive only the information necessary to perform their services.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
While we strive to use commercially acceptable security measures, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill your orders.
- Provide customer support.
- Maintain business records.
- Comply with applicable legal, tax, and accounting requirements.
- Resolve disputes and enforce our agreements.
8. Your Rights
Subject to applicable law, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information where legally permissible.
- Withdraw consent for marketing communications.
- Contact us with questions regarding your personal data.
To exercise these rights, please contact us using the details below.
9. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised “Last Updated” date. Continued use of our website after such changes constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
