Cancellation Policy
Thank you for shopping with SOCHIC. Please read our Cancellation Policy carefully before placing an order.
1. Order Cancellation
Customers may request to cancel their order only before it has been prepared for dispatch.
Once an order has been packed, is ready for dispatch, or has already been dispatched, it cannot be cancelled under any circumstances.
2. How to Request a Cancellation
If you wish to cancel your order, please contact our customer support team as soon as possible with your:
- Order Number
- Full Name
- Contact Number
Cancellation requests are subject to the current status of your order.
3. Refund for Cancelled Orders
If your cancellation request is approved before your order is prepared for dispatch, the refund will be processed to the original payment method.
Approved refunds may take 15 to 25 business days to reflect in your account, depending on your bank or payment service provider.
4. Orders That Cannot Be Cancelled
Orders cannot be cancelled if:
- The order has been packed.
- The order is ready for dispatch.
- The order has been handed over to the courier partner.
- The order has already been dispatched.
No refund will be issued for cancellation requests made after the order reaches any of the above stages.
5. Cancellation by SO CHIC
We reserve the right to cancel any order in circumstances including, but not limited to:
- Product unavailability.
- Pricing or technical errors.
- Payment verification issues.
- Suspected fraudulent or unauthorized transactions.
- Any reason necessary to protect our business or customers.
If we cancel an order after successful payment, a full refund will be issued to the original payment method.
6. Contact Us
For cancellation requests or questions regarding this policy, please contact us.
